Play global, act local, think postal: for an interconnected worldwide network

• Published on the occasion of the 25th Universal Postal Congress, Doha, Qatar, 24 September-15 October 2012.
• 144 pages, softback, A4 sized
• September 2012
• English

Contents

About the UPU and the 25th Congress host

Supporting the aspired development march
HH Sheikh Hamad Bin Khalifa Al-Thani, The Emir of Qatar

Connecting people throughout the world
Ban Ki-moon, Secretary General, United Nations

A telling tale of transformation
Edouard Dayan, Director General, Universal Postal Union

Why the world needs the UPU

The UPU’s future roadmap

UPU membership

From clay tablets to Internet domains

Qatar, land of opportunities

Postal services in Arab countries

Meeting the challenges

Transforming the postal industry
By Dr Kristian J. Sund

Can economic analysis improve postal strategy?
By Joëlle Toledano

Regulation, competition and market liberalization
By Michael A. Crew and Paul R. Kleindorfer

A network of three dimensions
By Georgia Lewis

Common standards for complete supply chain operability
By Sean Mooney

Why the world’s leading e-retailers use the Post
By Sean Mooney

Boosting quality of service
By Sean Mooney

Safeguarding the international postal network
By Sean Mooney

Global initiatives for social and economic development

Leveraging post offices as agents for financial inclusion
By Lizzy Millar

Facilitating trade through the postal network
By Phil Hastings

How Posts are making it easier to do business
By Phil Hastings and Ruby Pratka

Connecting the unconnected
By Jonathan Baldie and UPU contributors

A greener and more caring post
By Phil Hastings and Ruby Pratka

Development Cooperation

Achieving the Millennium Development Goals
By Graeme Lee

Bringing universality into action
By Lizzy Millar

Rebuilding postal services as key infrastructure
By Phil Hastings and Ruby Pratka

Trainpost – a global training portal
By Georgia Lewis

Acknowledgements